FAQs

Do you repair all types of EQUIPMENT

NO, we handle repairs to all leading makes, but undertake no repair/service to TOSHIBA, HP, VIVITAR, PRAKTICA and non-brand names, we also only undertake repairs to KODAK CAROUSEL

Do you carry out WARRANTY REPAIRS ?

We facilitate Warranty Repairs for Canon and Nikon products only and when accompanied with a valid receipt of purchase…

Do you charge for an ESTIMATE ?

NO, we make no charge for providing estimates if either initially from an E Mail enquiry or after detailed examination when equipment has been forwarded to us. We do charge return carr/ins if Estimate not accepted…

Do you offer a SENSOR CLEANING service ?

Yes, and are usually able to offer this as a same day service, except when camera comes with a fixed lens such as Sony and Olympus equipment. We only offer a same day service Monday to Friday and not on Thursday evening’s or Saturday morning’s as we have no technicians onsite during these times…

Are you a TRADE ONLY facility ?

NO, whilst we carry out a large number of repairs for trade customers, we are more than happy to deal directly with you as a calling or postal customer

Do you sell SPARE PARTS ?

YES, we shall provide spare parts when requested and if no specialist test equipment or software required after fitting, we shall advise on each request if we feel part can be fitted by you

Do you carry out repairs in the UK ONLY ?

NO, we have repairs sent to us from lots of European destinations, such as France, Malta, Spain, Cyprus even Australia and the USA and are presently sending parts to a do it yourself person in Azerbaijan.

What is a valid RECEIPT OF PURCHASE ?

This must be a valid receipt of purchase from a store, internet or otherwise, or a stamped and dated guarantee card that comes with each camera, or in some cases a credit card statement when an identifiable camera store is listed…